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GigCX
June 13, 2023
Why My Agents Outperform Yours: Unpacking the Economics of Gig 2.0 in the Contact Center Industry
Agent Performance
Call Center Productivity
BPO
Gig 2.0 in contact centers combines skilled gig professionals with AI advancements, offering flexibility, quality outcomes, and cost-efficiency for improved customer service.
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December 19, 2022
5 Ways Switching To GigCX Helps Companies Survive Recessions
GigCX
Costs
On-Demand
Discover how a GigCX contact center solution can help cut costs, increase customer retention and more with the looming economic downturn.
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December 6, 2022
The Best Way to Outsource On-Demand Customer Support
On-Demand
GigCX
BPO
Learn the best way to outsource on-demand customer support and why GigCX beats traditional customer service methods.
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October 18, 2022
What Makes an AO GigCX Superhero?
GigCX
Agent Life
Careers
Learn about the Agents Only Superheroes that power our innovative GigCX platform. We highlight skills, experience, workplace preferences and more.
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September 13, 2022
The Evolution of Contact Centers - Hybrid Sourcing
Hybrid Sourcing
GigCX
BPO
Learn how hybrid sourcing incorporates the operational benefits of popular contact center models: DIY, BPO and GigCX.
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July 26, 2022
Investing in a Zero Trust Authentication Solution for GigCX
News
Security
GigCX
With our recent announcement to partner with Plurilock, the Agents Only GigCX platform now provides zero-trust continuous agent authentication for our clients.
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June 14, 2022
On-Demand Contact Centers: The Next Big Disruption
On-Demand
GigCX
CCaaS
Contact centers have historically provided an essential conduit to customers. The industry is ripe for disruption with the on demand contact center leverage by the gig economy.
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