Agents Only ("Agents Only," "we," "us," and "our") is committed to protecting the privacy of all its users. We understand and value the importance of keeping your data safe and secure. This Privacy Policy governs how we collect and use your information when you use our websites, mobile apps, and related services ("Services").
Agents Only acts as the data controller for personal data collected through our Services. If you have any questions regarding your personal data or how we use it, please contact our Data Protection Officer at [privacy@agentsonly.com].
We collect and use the following types of information:
a. Information you give us
When you create an account, we may collect your personal information such as your first and last name, birth date, email address,and a photo, if you chose to have a photo associated with your account. For agents, we also collect bank account details necessary to process payments to you
Legal basis for processing: We process this information based on:
• Contractual necessity (to provide you with our Services)
• Your consent
• Our legitimate interests in operating and improving our business
b. Usage Information
We collect information from and about your use of the Services and the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and information about the advertisements you view and the links you click on. Your devices (depending on your settings) may also transmit location information and/or an advertising identifier to the Services.
Legal basis for processing: We process this information based on:
• Your consent
• Our legitimate interests in analyzing service usage and improving our Services
• Contractual necessity to maintain the functionality of our Services
We use the information we collect for the following specific purposes:
• To provide, personalize, improve, and protect our Services
• To authenticate users and prevent fraud
• To communicate with you about your account and our Services
• To provide customer support
• To send you important notices and updates about our Services
• To analyze usage patterns to improve user experience
• To comply with our legal obligations
We understand your information is important to you, and we treat it very carefully. We do not sell your personal information, and we do not share your personal information with third parties, except as described below:
a. With vendors working for Agents Only
Agents Only uses certain trusted third parties to help us provide, personalize, improve, offer and protect our Services ("Vendors"). Vendors will access your information only to perform tasks on our behalf, in compliance with this Privacy Policy. We have data processing agreements in place with these vendors that require them to handle your information in accordance with applicable data protection laws.
b. For legal reasons
We may disclose your information to third parties if we determine that such disclosure is necessary to (a) comply with the law or in response to a law enforcement agency's request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Agents Only or our users; or (d) protect Agent Only's property rights.
c. International data transfers
Some of our vendors may be located outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or other legally approved mechanisms to protect your data in accordance with applicable laws.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and processed, including:
• For the duration of your account with us
• As required to comply with legal obligations
• As necessary to resolve disputes or enforce our agreements
Specific retention periods for different data categories:
• Account information: Retained for the duration of your account and up to 12 months after account closure
• Payment information: Retained for 7 years for tax and accounting purposes
• Usage data: Retained for 24 months in identifiable form
We use technologies like cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your account for your next visit, understanding how you are interacting with our Services, and improving them based on that information.
• We use the following categories of cookies:
• Essential cookies: Required for basic service functionality
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how you use our services
• Marketing cookies: Used to deliver relevant advertisements
You can set your browser to not accept cookies, but this may limit your ability to use the Services. You can withdraw your consent to non-essential cookies at any time through our cookie preference center.
Under the GDPR and other applicable data protection laws, you have the following rights:
• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct inaccurate or incomplete data about you.
• Right to erasure (right to be forgotten): You can request that we delete your personal data in certain circumstances.
• Right to restrict processing: You can request that we limit how we use your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a machine-readable format to transfer to another service.
• Right to object: You can object to our processing of your data in certain circumstances, particularly regarding direct marketing.
• Rights related to automated decision-making: You have rights regarding automated decisions with significant effects.
• Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.
To exercise these rights, please contact us at [privacy@agentsonly.com]. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority if you believe we have not properly addressed your concerns.
As an Agents Only user, you have the opportunity to review and modify your personally identifiable information and your private content any time you log onto your account using an email address and password attached to the account. For more comprehensive data requests, please use the contact information in Section 7.
We reserve the right to transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer. In such cases, we will notify you before your personal data is transferred and becomes subject to a different privacy policy. The new controller would be required to protect all the information that Agents Only has collected from its users under the same terms of this Privacy Policy.
Agents Only cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. Our security measures include:
• Encryption of sensitive personal data
• Regular security assessments
• Staff training on data protection
• Access controls to personal data
However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised within 72 hours of becoming aware of the breach, as required by the GDPR, and take other steps, in accordance with any applicable laws and regulations.
We may occasionally update this Privacy Policy. When we do, we will also revise the "Last Updated" date at the top of this policy. For significant changes, we will provide a more prominent notice and, where required by law, seek your consent. We encourage you to review this Privacy Policy from time to time to stay informed of any updates or changes. If you continue to use our Services after we make changes to the Privacy Policy, you agree to the changes.
If you have any questions, comments, or concerns about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at privacy@agentsonly.com. You may also reach us via our contact form on www.agentsonly.com/contact.