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BPO
June 13, 2023
Why My Agents Outperform Yours: Unpacking the Economics of Gig 2.0 in the Contact Center Industry
Agent Performance
Call Center Productivity
BPO
Gig 2.0 in contact centers combines skilled gig professionals with AI advancements, offering flexibility, quality outcomes, and cost-efficiency for improved customer service.
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December 6, 2022
The Best Way to Outsource On-Demand Customer Support
On-Demand
GigCX
BPO
Learn the best way to outsource on-demand customer support and why GigCX beats traditional customer service methods.
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September 13, 2022
The Evolution of Contact Centers - Hybrid Sourcing
Hybrid Sourcing
GigCX
BPO
Learn how hybrid sourcing incorporates the operational benefits of popular contact center models: DIY, BPO and GigCX.
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