Call Center Blog for Businesses & Agents | Agents Only

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December 7, 2023

The Role Of Technology And The Gig Economy In Contact Center Evolution

A world map highlighting the global reach of Agents Only platform, with connections drawn from Canada, USA, Mexico, Colombia to Greece, India, and the Philippines, illustrating the platform's ability to link expert customer support agents worldwide to customer support tools and technology.

November 7, 2023

Agents Only: Your Global Platform for World-Class Customer Support

A map from Agents Only displaying the United States with a gradient color scale representing the ranking of the best states for gig workers. Each state is labeled with a rank number indicating its position in terms of gig worker opportunities and conditions.

September 20, 2023

Best States for Gig Workers

June 7, 2022

Improving Call Center Performance: 12 Essential Tips

Call Center Productivity

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Extending beyond training and technology, we outline 12 different methods for improving call center performance for enterprise and SMEs alike.

June 28, 2022

Call Center Forecasting and Scheduling - an Essential Guide

Forecasting & Scheduling

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Analyzing the right metrics and developing an elastic infrastructure are two key elements to successful call center forecasting and scheduling. Learn more in this guide.

September 20, 2023

Best States for Gig Workers

A map from Agents Only displaying the United States with a gradient color scale representing the ranking of the best states for gig workers. Each state is labeled with a rank number indicating its position in terms of gig worker opportunities and conditions.

The gig economy is thriving in the U.S. with a 230% increase in gig workers due to the pandemic, driven by technology and freelance apps, prompting Agents Only to create the Gig Worker Index ranking states based on 10 metrics.

October 18, 2022

What Makes an AO GigCX Superhero?

A woman standing confidently with the shadow on the wall behind her depicting a superhero, symbolizing inner strength and empowerment.

Learn about the Agents Only Superheroes that power our innovative GigCX platform. We highlight skills, experience, workplace preferences and more.

November 7, 2023

Agents Only: Your Global Platform for World-Class Customer Support

A world map highlighting the global reach of Agents Only platform, with connections drawn from Canada, USA, Mexico, Colombia to Greece, India, and the Philippines, illustrating the platform's ability to link expert customer support agents worldwide to customer support tools and technology.

Agents Only global footprint comprises domestic, nearshore, and offshore engagement. Each location was carefully selected based on an experienced workforce, advantageous business climate, and reliable accessibility.

September 13, 2022

The Evolution of Contact Centers - Hybrid Sourcing

Split image showing a stressed male call center agent on the left and a smiling female call center agent on the right, illustrating contrasting work experiences.

Learn how hybrid sourcing incorporates the operational benefits of popular contact center models: DIY, BPO and GigCX.

November 7, 2023

Agents Only: Your Global Platform for World-Class Customer Support

A world map highlighting the global reach of Agents Only platform, with connections drawn from Canada, USA, Mexico, Colombia to Greece, India, and the Philippines, illustrating the platform's ability to link expert customer support agents worldwide to customer support tools and technology.

Agents Only global footprint comprises domestic, nearshore, and offshore engagement. Each location was carefully selected based on an experienced workforce, advantageous business climate, and reliable accessibility.

July 12, 2023

The Tech Paradox: More Automation, More Call Centers

An infographic titled 'The Tech Paradox: More Automation, More Call Centers' from Agents Only, illustrating the growth of customer service headcount in the U.S. despite increasing automation. It shows a timeline from the late 1990s to 2020+, marking significant technological integrations like Interactive Voice Response (IVR) Systems, Web Self-Service, Mobile Applications, Robotic Process Automation and Chatbots, and Generative AI.

The complexity of modern consumerism and AI integration have driven contact center role growth, defying expectations of automation, and paving the way for significant expansion.

June 13, 2023

Why My Agents Outperform Yours: Unpacking the Economics of Gig 2.0 in the Contact Center Industry

two young happy male and female at a call center

Gig 2.0 in contact centers combines skilled gig professionals with AI advancements, offering flexibility, quality outcomes, and cost-efficiency for improved customer service.

August 23, 2022

Transformative Call Center Scheduling Ideas

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Explore call center scheduling ideas that build resiliency and redundancy into your workforce while simultaneously increasing agent productivity and morale.

June 14, 2022

On-Demand Contact Centers: The Next Big Disruption

The image contrasts a traditional call center with a happy remote agent, illustrating the shift to on-demand contact centers.

Contact centers have historically provided an essential conduit to customers. The industry is ripe for disruption with the on demand contact center leverage by the gig economy.

November 1, 2022

Call Center Agent Performance Scorecard (with Free Template)

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A call center agent performance scorecard can make it easier for your team to achieve your desired results. Learn more and download our free templates.

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