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Our exclusive insights

Explore key trends and strategies in our blog, a hub for those passionate about enhancing call center operations and agent performance. Discover insights into the ever-evolving GigCX world and innovative industry practices.

The image depicts a young woman engaging with futuristic technology, using a tablet in one hand while interacting with a holographic interface that displays various data points and network connections, symbolizing the convergence of human interaction and advanced digital systems.
December 7, 2023

The Role Of Technology And The Gig Economy In Contact Center Evolution

A world map highlighting the global reach of Agents Only platform, with connections drawn from Canada, USA, Mexico, Colombia to Greece, India, and the Philippines, illustrating the platform's ability to link expert customer support agents worldwide to customer support tools and technology.
November 7, 2023

Agents Only: Your Global Platform for World-Class Customer Support

A map from Agents Only displaying the United States with a gradient color scale representing the ranking of the best states for gig workers. Each state is labeled with a rank number indicating its position in terms of gig worker opportunities and conditions.
September 20, 2023

Best States for Gig Workers

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Agent Life
Hybrid Sourcing
Agent Performance
GigCX
Downloadable
June 7, 2022

Improving Call Center Performance: 12 Essential Tips

Call Center Productivity
Best Practices
June 28, 2022

Call Center Forecasting and Scheduling - an Essential Guide

Forecasting & Scheduling
Best Practices
September 20, 2023

Best States for Gig Workers

A map from Agents Only displaying the United States with a gradient color scale representing the ranking of the best states for gig workers. Each state is labeled with a rank number indicating its position in terms of gig worker opportunities and conditions.
The gig economy is thriving in the U.S. with a 230% increase in gig workers due to the pandemic, driven by technology and freelance apps, prompting Agents Only to create the Gig Worker Index ranking states based on 10 metrics.
Read more
October 18, 2022

What Makes an AO GigCX Superhero?

A woman standing confidently with the shadow on the wall behind her depicting a superhero, symbolizing inner strength and empowerment.
Learn about the Agents Only Superheroes that power our innovative GigCX platform. We highlight skills, experience, workplace preferences and more.
Read more
November 7, 2023

Agents Only: Your Global Platform for World-Class Customer Support

A world map highlighting the global reach of Agents Only platform, with connections drawn from Canada, USA, Mexico, Colombia to Greece, India, and the Philippines, illustrating the platform's ability to link expert customer support agents worldwide to customer support tools and technology.
Agents Only global footprint comprises domestic, nearshore, and offshore engagement. Each location was carefully selected based on an experienced workforce, advantageous business climate, and reliable accessibility.
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September 13, 2022

The Evolution of Contact Centers - Hybrid Sourcing

Split image showing a stressed male call center agent on the left and a smiling female call center agent on the right, illustrating contrasting work experiences.
Learn how hybrid sourcing incorporates the operational benefits of popular contact center models: DIY, BPO and GigCX.
Read more
November 7, 2023

Agents Only: Your Global Platform for World-Class Customer Support

July 12, 2023

The Tech Paradox: More Automation, More Call Centers

June 13, 2023

Why My Agents Outperform Yours: Unpacking the Economics of Gig 2.0 in the Contact Center Industry

August 23, 2022

Transformative Call Center Scheduling Ideas

September 20, 2023

Best States for Gig Workers

A map from Agents Only displaying the United States with a gradient color scale representing the ranking of the best states for gig workers. Each state is labeled with a rank number indicating its position in terms of gig worker opportunities and conditions.
The gig economy is thriving in the U.S. with a 230% increase in gig workers due to the pandemic, driven by technology and freelance apps, prompting Agents Only to create the Gig Worker Index ranking states based on 10 metrics.
Read more
June 13, 2023

Why My Agents Outperform Yours: Unpacking the Economics of Gig 2.0 in the Contact Center Industry

two young happy male and female at a call center
Gig 2.0 in contact centers combines skilled gig professionals with AI advancements, offering flexibility, quality outcomes, and cost-efficiency for improved customer service.
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December 19, 2022

5 Ways Switching To GigCX Helps Companies Survive Recessions

A woman in professional attire appears stressed or fatigued as she sits at her desk in front of a computer, pinching the bridge of her nose.
Discover how a GigCX contact center solution can help cut costs, increase customer retention and more with the looming economic downturn.
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December 6, 2022

The Best Way to Outsource On-Demand Customer Support

A customer service representative with a headset smiling while assisting a caller.
Learn the best way to outsource on-demand customer support and why GigCX beats traditional customer service methods.
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October 18, 2022

What Makes an AO GigCX Superhero?

A woman standing confidently with the shadow on the wall behind her depicting a superhero, symbolizing inner strength and empowerment.
Learn about the Agents Only Superheroes that power our innovative GigCX platform. We highlight skills, experience, workplace preferences and more.
Read more
September 13, 2022

The Evolution of Contact Centers - Hybrid Sourcing

Split image showing a stressed male call center agent on the left and a smiling female call center agent on the right, illustrating contrasting work experiences.
Learn how hybrid sourcing incorporates the operational benefits of popular contact center models: DIY, BPO and GigCX.
Read more
July 26, 2022

Investing in a Zero Trust Authentication Solution for GigCX

A smiling woman with curly hair wearing a headset is writing notes while looking at her laptop screen.
With our recent announcement to partner with Plurilock, the Agents Only GigCX platform now provides zero-trust continuous agent authentication for our clients.
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November 1, 2022

Call Center Agent Performance Scorecard (with Free Template)

A focused man in glasses leaning over a laptop, possibly analyzing content or working intently.
A call center agent performance scorecard can make it easier for your team to achieve your desired results. Learn more and download our free templates.
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