Agents Only Platform streamlined the shoe e-commerce brand's global operations, resulting in improved customer satisfaction with on-demand service.
The E-commerce brand faced the seasonal challenge of increased demand for its innovative footwear, requiring a solution that could rapidly scale resources without escalating costs.
The brand’s leadership already managed a global customer support workforce, including recruiting, contracting, scheduling, and paying agents, which demanded substantial time.
The same leaders are also tasked with overseeing e-commerce strategies, customer support management, product design, and marketing initiatives.
When unexpected issues arise, particularly during seasonal spikes, these valuable resources risk becoming sidetracked, diverting attention from critical areas like customer engagement and product innovation.
Agents Only introduced an on-demand model, streamlining the brand's staffing needs by providing skilled agents precisely when required.
Upfront company’s leadership saved hours by utilizing the Agents Only platform's network of existing experienced agents, rather than directly recruiting their own.
The E-commerce brand integrated the gig workforce into their existing customer support team without the need for any changes in training or operational processes, all while gaining access to self-led agent tools for scheduling, coaching, and compensation.
Agents Only Platform streamlined the shoe E-commerce brand's global operations, resulting in improved customer satisfaction with on-demand service. Customers experienced no delays, and the large modern shoe E-commerce brand's core team could focus without seasonal disruptions.
Agents Only’s platform automation, integration, and simplicity saved valuable time for operations leadership.
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